Signing A Contract On A Black Table


Introduction – Debt Collection/Debt Tracing Complaints
Any expression of dissatisfaction about our debt recovery or debt tracing service you have received from DCSI will be considered serious and we will ensure that we respond promptly to any complaint we receive. DCSI is committed to providing a professional, efficient and courteous Debt Collection & Tracing service to all our customers. If you feel that we have failed to achieve an acceptable standard of service we want you to tell us. We regard it as an opportunity to monitor and improve our quality of service. We will investigate your concerns objectively and try to generate a positive and speedy resolution.

What to do if you have a complaint about the service we have provided

  • In the first instance you should contact our office relating to your case. We can usually resolve any problems or issues you may have straight away.
  • If you are still not happy with the resolution offered by one of our employees then someone from our  Management team can review your case, provide you with a complaints form and alleviate any concerns that you may have.

Our Service Levels

  • We aim to acknowledge your complaint upon receipt within 5 working days.
  • We aim to provide you with a full response within 28 days.
  • If the matter is complex you may have to wait a little longer but we will always write to you and provide a full update on the progress within 28 days and give you an estimation as to when we can provide a full response.
  • We will provide a full response no later than 8 weeks from receipt of your complaint.

Referral to the Financial Services Ombudsman
If you are not satisfied with the final response from our Management team you may refer your complaint to the Financial Services Ombudsman. The Financial Services Ombudsman expects complaints to be made to them within 6 months of your final response from DCSI. The Financial Services Ombudsman will usually only consider a complaint about the service provided by DCSI if our internal complaints procedure has been exhausted.

Contact our Complaints Representative:
Telephone: +44 (0) 2870 355 566 or if calling from ROI   0818 365 111
Debt Collection Services Ireland Limited
3c Hillmans Court
Hillmans Way
BT52 2DF

*Note, calls may be recorded for training or monitoring purposes

The Financial Services Ombudsman (ROI) contact details are as follows:ombudsmanie
Telephone: +353 (1) 662 08 99
Low Rate Call:  1890 88 20 90
The Financial Ombudsman Service
3rd Floor
Lincoln House
Lincoln Place
Dublin 2

The Financial Ombudsman Service (UK) contact details are as follows:ombudsmanuk
Telephone: +44 (0) 800 023 4567
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR