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Debt Collection

At DCSI our primary function is Debt Collection. We have had many years’ experience in this field and have developed and grown our knowledge and skillset in providing repayment remediation through excellent customer service and our professional desire to do better in a compliant manner. Our methods are tried, tested and most importantly proven. Our success has been achieved through consistent analysis of our processing and our customer service handling.

We quickly realised that to gain success within this industry we have to apply a high set of standards and compliance, focused on Treating Customers Fairly. With that in mind we developed our five core values of; Honesty, Reliability, Responsibility, Fairness and Commitment.

We have multiple methods of collection, which are detailed below:

  • Online Payments
  • Telephony Payments
  • An Post/Post Office/Branch Payments

Telephony payments can be conducted either by requesting a regular scheduled callback per week or per month, were one of our advisors will contact you on a supplied contact number. We accept Debit and Credit card payments from our customers’ who call our office directly on +44 (0) 2870 355 566 or if calling from ROI +353 (0) 818 365 111.

Our customers’ can now also make payments via our Secure Online Payment Service aswel as Internet Banking. This is achieved with a DCSI Customer Reference Number, Password and Pin Number, which will allow our customers’ to login to our Secure SSL Enabled website and make a one-off payment or setup a regular recurring payment in the knowledge that their payment card details are transmitted or stored securely via our SSL Payment Card Industry Data Security Standard (PCI-DSS) Compliant provider.

Our 3rd payment method comes in the form of either An Post, Post Office or Branch Payments, whereby our customers’ can be provided with a lodgement book or card along with their unique Customer Reference Number and supply it to a teller, which will either be scanned on via a bar code or keyed on manually.

For full information on all our payment methods, please visit our Payment Solutions page here.

Debt Tracing

Our Debt Tracing is a service which is provided by our sister company Trace & Status Report Services Limited (TSRS). TSRS has a dedicated team of experienced field reps, who can both visit a property and arrange a meeting with our customers’ or they can just solely perform reconnaissance tracing, which allows TSRS to provide valuable management information to our clients. Our road reps are highly trained in accordance with the Credit Service Association (CSA) code of practice, which details a list of principles in performing house visitations and Debt Tracing communication.

TSRS has enjoyed continued success and has grown year on year, but more so in recent years. Our clients have discovered the true value of acquiring detailed management information from our customers’, which has allowed them to make valuable decisions in relation to customers’ circumstances. All of our vehicles are GPS tracked, which not only provides the safety of our employees but it also allows us to provide accurate information of property locations and property visit duration times. This information is valuable when accessing our client based Tracing Services Portal, which allows our clients to login and download a summary report of our house calls or property traces and includes photos, GPS coordinates and duration of visit for verification purposes.

All house calls are conducted in a professional and non-intrusive manner, which is paramount to our company ethos. All of our customers’ are notified two weeks prior to a house call visitation, this is to allow them adequate time to prepare and arrange suitable arrangements. Our field reps conduct the meeting to gain a better understanding of our customers’ circumstances and also to find out why they have been unable to respond to our letters or phones calls, which would allow us to help them determine an affordable repayment plan.

Debt Advice

Debt advice is provided to our customers’ in two ways, firstly via our highly trained employees who will help determine suitable, affordable repayment plans, whilst trying to understand their specific individual circumstances. Our number one objective at DCSI is to provide high quality of service to ensure our customers’ are treated fairly and to get them back on a more financially stable footing with positive action. The help and advice we provide our customers’ can help them present an affordable and mutually accepted full & final settlement offer, which does not need to impact their standard of living.

DCSI and its employees are keen to promote independent advice to their customers’, such as the Money Advice & Budgeting Service (MABS) or Step Change, which can help support our customers’ in their decisions and provide them with independent information. Both independent advice services can be contacted via their websites listed below, alternatively our Help & Advice section provides a comprehensive list of support services along with budgeting tools to assist our customers’ in receiving the best possible advice and information available.

mabs stepchange