General Refund Conditions:
Please read the Refund Policy carefully as it will give you information and guidelines regarding the Refund Process, as applicable for the Services provided by us to you.
To apply for a refund, you must fully complete and submit a Refund Request Form click here.
We shall process your Refund Request Form following receipt as soon as is reasonably practicable. Response times will vary depending on the mode of payment and stated reasons for a requested refund in relation to the Service Fees. In any event, we shall notify you of the outcome of the request in accordance with the timescales set out below. The refund will only be approved or rejected post verification by us.
Any Transaction Charges which arise upon processing a refund of Service Fees shall be borne solely by the Applicant. Transaction Charges will be deducted from the final amount to be refunded.
By filling the Refund Request Form, the payment of refund of Service Fees is not to indicate a guarantee of refund.
Refund Eligibility Criteria:
All requests for refund will only be accepted where notice is received by us no later than 1 Week after payment has been made. Your Application is finalised once you have submitted your completed and submitted Refund Request Form.
Refund Processing Timelscale:
The applicant shall post the Refund Request Form as instructed therein;
Within Fifteen (15) Working Days of receipt of the Refund Request Form, we shall contact you to request any further information (if required) and you shall provide such information as soon as reasonably practicable and in any event no later than Fourteen (14) Working Days following such requests;
Within Fifteen (15) Working Days following the receipt of any additional information requested by us (or where no further information is requested, Thirty (30) Working Days from receipt of your Refund Request Form), we shall notify you by e-mail or letter of the decision on whether a refund shall be made.
Refunds will be processed within Twenty One (21) Working Days from the date of notifying you of the decision.
Your Application will be invalidated and you will have no recourse to a refund of the Service Fees if:
- When requested by us to do so, you fail to provide us with information to enable us to determine either the accuracy and validity of any information supplied by you, or your identity, in relation to your application;
- We suspect you have, or are, engaged in, or have in any way been involved in, fraudulent or illegal activity on the Website.